Shipping policy

Shipping & Delivery Policy

At Hizbah, every order is processed and shipped with care.
Clear timelines. No confusion. No unnecessary promises.

We encourage customers to review this policy before placing an order.

Order Processing

  • All orders are processed within 1-2 business day

  • Processing time excludes Sundays and public holidays

  • You will receive an order confirmation once payment is successfully completed

  • Orders placed before 12:00 PM are usually dispatched the same day

  • Orders placed on Saturdays or Sundays are dispatched on the next business day

Shipping Timelines

  • Standard Delivery: 3–7 business days after dispatch

  • Delivery timelines may vary depending on location

  • Remote or non-metro areas may take longer than usual

Shipping Coverage

  • We currently ship across India

Shipping Charges

  • Prepaid Orders:
    ✅ Free Shipping across India

  • Cash on Delivery (COD):
    ₹99 COD charge will be applied and clearly shown at checkout

  • Any shipping charges or offers are transparently displayed before payment

Cash on Delivery (COD)

  • COD is available with a ₹99 additional charge

  • COD availability may be restricted for certain locations

  • Hizbah reserves the right to disable COD for specific orders or pin codes

Order Tracking

  • Tracking details are shared once your order is dispatched

  • Updates are sent via Email or WhatsApp

  • Orders can also be tracked through the Track Orders section on our website

Delays

While we strive to meet all delivery timelines, delays may occasionally occur due to:

  • Courier partner issues

  • Weather conditions

  • Strikes or regional disruptions

  • High-volume sale or festive periods

  • Unforeseen or force majeure events

These factors are beyond our control, but we remain available to assist you until delivery is completed.

Incorrect Address

  • Customers are responsible for providing accurate shipping details

  • Orders shipped to an incorrect address cannot be re-routed

  • Any additional costs incurred will be borne by the customer

Damaged or Lost Shipments

  • If your order arrives damaged, contact us within 48 hours of delivery

  • Please share clear images of the product and outer packaging for verification

  • In case a shipment is lost in transit, we will coordinate with the courier partner to resolve the issue

Delivery Attempts

  • Our delivery partners may attempt delivery 2–3 times

  • If delivery is unsuccessful, the parcel may be returned to us

  • Re-shipping charges, if applicable, will be borne by the customer

Shipping Support

For any shipping-related queries, contact us at:

Email: office@hizbah.com
Call/Whatsapp: +91 9867115416

Clarity builds trust. Responsibility guides every step.
Thank you for choosing Hizbah.